Run into an error while trying to connect your financial institution that made you go hmm? We got you!
Below are a few you could see from time to time and what they mean for your connection.
You can think of this as the busy signal of statuses. We're calling the financial institution and they're letting us know they're a little busy at the moment — our call will have to wait. This is typically a temporary status which clears up within 24 hours. And don't worry — we'll keep calling them back and bear the elevator music on your behalf. 😓
If you're seeing this error, please avoid removing the connection while our Direct Import keeps trying. And if you've been seeing this status for more than 24 hours, and there's no widespread incident on our Status Page — send us a message at [email protected] with the name of your financial institution and the URL for their log in page.
Just like any well-oiled machine, sometimes it needs... well... oiling. Our Direct Import partner shuts down traffic while they perform maintenance and updates on their end. As soon as their mission is complete, they'll reinstate all connections and get you up and running again!
If you're seeing this error, please avoid removing the connection while our Direct Import does their thing. And if you've been seeing this status for more than 24 hours, and there's no widespread incident on our Status Page — send us a message at [email protected] with the name of your financial institution and the URL for their log in page.
Not our favorite status, per se, but a reality nonetheless. There will be instances where a financial institution is simply unavailable — no busy signal, no call waiting. No nothin'. They've blocked our call and asked us to lose their number. Does this mean you'll never be able to connect to them again? Nope, it doesn't! It just means the timeline is somewhat indefinite.
If you've run into this status, don't sweat it! We all know that I've-called-a-million-times-why-aren't-you-picking-up feeling. It's frustrating. For security reasons, though, our Direct Import partner puts a restriction on the number of failed attempts allowed in close succession. You'll be blocked from trying any connections until 4 hours has passed. If you see this error, go ahead and set the accounts up anyway and try the connection again later. 🙂
If you still can't connect the next time 'round, and you've already confirmed:
- Your credentials are spot on.
- The URL matches your financial institution's login page to a T.
- There's no widespread incident on our Status Page.